Privacy Policy

1. Introduction

Sunny Cleaners, a trade name of Sunny Textile Restoration LLC (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or communicate with us, including via SMS text messaging.

2. Information We Collect

We may collect the following types of information:

• Name, phone number, and email address
• Mailing or service address
• Order history and service preferences
• Communications you send us, including SMS messages
• Payment information (processed securely through our payment provider)

3. How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our cleaning and textile restoration services
• Send order confirmations, pickup/delivery notifications, and appointment reminders
• Send promotional offers and updates you have consented to receive
• Respond to your customer service inquiries
• Process payments and maintain business records
• Comply with legal obligations

4. SMS Messaging and Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you opt in to receive SMS messages from Sunny Cleaners, your phone number and consent information are used solely to deliver the messages you have requested. Your SMS opt-in data is never sold, rented, or transferred to any third party for their own marketing purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services used to deliver our messages.

5. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our business (e.g., payment processors, delivery logistics), solely to perform those services
• With SMS platform and aggregator providers necessary to deliver text messages you have requested
• When required by law, court order, or government authority
• To protect the safety, rights, or property of Sunny Cleaners or others

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. Your Choices and Opt-Out Rights

You may opt out of SMS communications at any time by replying STOP to any message we send. You may also contact us directly to update your communication preferences or request deletion of your personal information, subject to applicable legal requirements.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us